Cancellations

You cancel

Cancellation and request for refund must be received in writing as soon as possible. PuntoTours will make no exceptions to our cancellation policy, irrespective of personal or external factors. This includes but is not limited to weather, personal emergencies, having to leave tour early, arriving on tour late. Consider carefully your level of travel insurance to cover such eventualities.

If notice is received 90 days or more prior to tour commencement, tour payments may be transferred to another tour in the same year, subject to availability.

Cancellation fees are as follows:

Days Prior to Tour Start

Cancellation Fee

More than 90 days

€100

61 to 90 days

Loss of deposit

31 to 60 days

50% of tour cost *

30 days or less

100% of tour cost **

* You may apply 25% of your cancellation fee to a future tour in no more than twelve months time.

** You may apply 15% of your cancellation fee to a future tour in no more than twelve months time.

Note that for the Haute Route tours, the deposit covers your race entry fee.  This deposit is non-refundable and non-transferable once your race entry is registered.  We recommend taking the HR race entry cancellation insurance, which you can nominate on the form we will send you after you have booked your tour.

We cancel

PuntoTours will not assume responsibility for any company or persons who fails to provide services that have been contracted for any of our tours. Should this happen, alternative services will be sought.

PuntoTours reserves the right to cancel any trip, for any reason, at any time prior to departure.

We may be able to offer participation in an alternative tour and will endeavour to give 60 days notice prior to tour commencement. If the alternate tour is not acceptable, any payment received will be refunded. In any case refund of any payments received constitutes full settlement.

 

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As a novice rider in 2006 I undertook my very first European cycling adventure with Vince and Puntos. Although I have lived a very active life blessed with good health and many adventurous outdoor pursuits my experiences and memories of this first Italian trip will remain with me forever. The very first ride out of our hotel in Montalcino (Tuscany) descending into the valleys of rural Tuscany was as sensational as my very first scuba dive on the Great Barrier Reef. Every day was an amazing experience with a very personal highlight for all of us being a very cautious and successful (double) ascent of Stelvio. more...