Cancellations

You cancel

Cancellation and request for refund must be received in writing as soon as possible. PuntoTours will make no exceptions to our cancellation policy, irrespective of personal or external factors. This includes but is not limited to weather, personal emergencies, having to leave tour early, arriving on tour late. Consider carefully your level of travel insurance to cover such eventualities.

If notice is received 90 days or more prior to tour commencement, tour payments may be transferred to another tour in the same year, subject to availability.

Cancellation fees are as follows:

Days Prior to Tour Start

Cancellation Fee

More than 90 days

€100

61 to 90 days

Loss of deposit

31 to 60 days

50% of tour cost *

30 days or less

100% of tour cost **

* You may apply 25% of your cancellation fee to a future tour in no more than twelve months time.

** You may apply 15% of your cancellation fee to a future tour in no more than twelve months time.

Note that for the Haute Route tours, the deposit covers your race entry fee.  This deposit is non-refundable and non-transferable once your race entry is registered.  We recommend taking the HR race entry cancellation insurance, which you can nominate on the form we will send you after you have booked your tour.

We cancel

PuntoTours will not assume responsibility for any company or persons who fails to provide services that have been contracted for any of our tours. Should this happen, alternative services will be sought.

PuntoTours reserves the right to cancel any trip, for any reason, at any time prior to departure.

We may be able to offer participation in an alternative tour and will endeavour to give 60 days notice prior to tour commencement. If the alternate tour is not acceptable, any payment received will be refunded. In any case refund of any payments received constitutes full settlement.

 

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I've been on two bike trips to Italy with Puntotours and they were fantastic. Riding the classic climbs of the Stelvio and Gavia were highlights, but it's lots of other experiences like an early morning espresso at the local cafe with the tradies in their overalls, a lathering in mud at the traditional Roman baths at Bagni di Bormio or a few beers at the bar in the village square in the long summer evenings that all add up to a great trip and some treasured memories. more...