Information & Policies

The following information, terms and conditions, along with the Cancellation page covers the official details applicable to booking and touring with PuntoTours.  Upon booking your tour and paying the deposit you confirm you have read, understood and accept these Terms and Conditions in their entirety.

TOUR BOOKINGS AND PAYMENTS

All tour fees are in Euros (indicative daily currency exchange rates shown), and payment can be made using either Visa or Mastercard.  To book a tour, a €500 deposit is required (may be more for some event tours).

The full balance of the tour cost is due no less than 90 days prior to the start date of the tour.  If you do not pay your tour in full 90 days prior to the start date of the tour, PuntoTours reserves the right to cancel your booking and your deposit will be forfeited.

If, at the time of booking, there is less than 90 days until the date of tour commencement, full payment is required on booking.

After you have booked a tour with PuntoTours, your Member login will allow you to access specific details for the tour as well as useful information for tour preparation.  Detailed Route Notes and Hotel Lists may not be available until closer to the tour start date.

Generally, we need 6 people to run most of our tours.  Tours with a 'Confirmed Departure' are indicated on our website tour listings.  If a trip must be canceled due to low numbers, we will make every effort to do so at least 60 days prior to the tour start date.  We will recommend an alternate tour, and if this not acceptable a full refund will be issued.  Refer to our Cancellation page for further information.

WHAT'S INCLUDED

All tours include:
ACCOMMODATION IN 4 STAR HOTELS* | DOUBLE OCCUPANCY | BREAKFASTS | DINNERS* | INTRODUCTORY LUNCH | MINIMUM 2 PROFESSIONAL GUIDES | VEHICLE SUPPORT | ON-ROAD SNACKS AND SUPPLEMENTS | GARMIN GPS LOAN UNIT LOADED WITH DAILY ROUTES | POINT-TO-POINT SUMMARY SHEET | PUNTOTOURS CYCLING JERSEY, BIB-KNICKS AND SOCKS | DAY PACK | DRINK BOTTLES

* Best lodging available in locations where no suitable 4 Star hotel and some longer tours may have one free evening.

Some tours will have additional inclusions such as activities which will be relevant to the type and location of tour, laundry service for cycling kit, airport transfers, massage and other options.  Refer to the specific details of each Tour on this website.

WHAT'S NOT INCLUDED

FLIGHTS | TRAVEL INSURANCE | BIKE HIRE | LUNCHES | WINE AND OTHER ALCOHOLIC DRINKS | PERSONAL HOTEL EXPENSES | GUIDE GRATUITIES | PRE- OR POST-TOUR ACCOMMODATION

FLEXIBLE TOUR DATES

We understand that life can get in the way of taking a holiday.  We are more than happy to be flexible with tours dates if your schedule means you would like to join a tour later or leave early.  Just send us an email so we can let you know the best location to join or leave the tour.  We do provide a discounted tour fee for shortened tours, which will depend on the tour location and group size.

THE GROUP

To provide you with an exceptional cycling holiday experience, PuntoTours takes small groups on tour, usually 8-12 people. Our small numbers mean you receive highly personalised, expert service and are warmly welcomed by those who look after us while on tour. 

Haute Route and Custom tours may have larger groups, due to the nature of the event, or wishes of the custom group.

During a tour PuntoTour leaders may be required to improvise, or make changes to the itinerary due to circumstances beyond their control. Such decisions will be based on tour knowledge and experience, and are made in good faith for the benefit of the group as a whole.  

PELOTON On each day's ride you will be accompanied by at least one guide on a bike, Garmin GPS route navigation and point-to-point route directions.  You can ride at your own pace, confidently knowing exactly where you are.  The guides will advise of re-group points along the route and a support vehicle accompanies the group all the way, offering refreshments, carrying extra kit and providing assistance wherever required.

NON-RIDERS  Non-riders are most welcome.  Travel is all the more fun when shared with a friend or loved one.  Our EARTH tours are ideal for non-riding companions, with activity options for when their partners are riding, and joining the group for post-ride activities.  We tend to stay in each location at least two nights so that even on tours not as suited to non-riders, they can explore to their heart's content or follow the peloton in the support vehicle.  On tours where the itinerary may not lend itself to other activities, a non-rider discount may apply.

CHILDREN  Generally we do not take children under the age of 12. In any case, children must be accompanied by their parent or guardian at all times, and responsibility always rests with the parent or guardian. If you'd like to bring younger children we encourage you to discuss a Custom Tour with us.

ACCOMMODATION

PuntoTours carefully selects only those hotels that can provide the right combination of comfort, quality, diversity and hospitality. Hotels will usually have a four star rating.  If we have chosen an hotel of a lesser rating then this is because the rating does not truly reflect the standard, or the hotel's location and charm more than compensate for the rating. This will be the case in locations where accommodation is limited, in which case the best lodging available will be provided.  Tour fees shown are for accommodation in a twin room with private bathroom. 

If you are travelling alone, we will assign you a roommate of the same gender.  There is no extra charge if we are unable to find you a roommate.  If you are travelling as a couple, please indicate this on booking, so can ensure you have a double-bed.  If you would like your own room, there is a single supplement charge applicable to the tour.  

MEALS

All breakfast and dinners are included.  Longer tours may allow for a free evening so guests can please themselves. Food is an important part of European life.  Our guides' knowledge of the local area and cuisine will mean dinner may not necessarily be at the hotel.  Each town has its exceptional restaurants that provide the most delicious of regional cooking for you to experience.  

The PuntoTours guides have an excellent knowledge of the premium regional wines and will be able to guide you through choosing from the superb varieties available, while on tour.  Wine and other alcohol with dinner is an additional charge. Guests may choose to contribute to a wine fund, arranged at the start of each tour.  The amount will depend on the length of the tour, wine prices of the region and how much is imbibed!

If you choose not to join the Wine Kitty, you can buy your own alcoholic drinks each night.  You will be responsible for keeping track of the bill and should be prepared to pay in cash each night for the beverages you drink.

During each day's ride we provide, depending on the region and availability, fresh fruit, sweet and salted snacks, food supplements and isotonic powders and of course, water.  If you have specific needs, please let us know and we will advise whether we can assist or if you should bring your own.

 

YOUR OBLIGATIONS

To get the most out of a tour, each tour member should select a tour suitable to their physical and cycling capability and be in good general health to undertake the tour. Our Element tour styles and difficulty rating will assist you to choose, based on your personal riding average weekly distance and average speed.  We're happy to talk it over with you if unsure.

If the tour that interests you does not have a compatible rating, think about a custom tour with like-minded friends so you can ride at your pace.

Remember, you are on holiday! You can choose not to ride every day, take a spell in the van or request an extra loop when you've energy to burn.  We are here for you, just let us know how you're feeling.

You must notify us of any medical issue that may impact your cycling, or be of concern in an emergency.

Your are required to wear an appropriate cycling helmet at all times when riding.

PuntoTours reserves the right to not permit you to ride should you be in a state that may impact the safety of yourself and/or others.

INSURANCE

PuntoTours will not assume responsibility or liability for any loss, theft, accident or damage to persons or their personal effects, or for any injury or loss sustained before, during or after the tour.  As this is an active holiday, we strongly recommend you take up comprehensive insurance cover that includes but is not restricted to baggage, health, travel, accident, repatriation and cancellation charges 

If you are bringing your own bicycle we recommend you check your insurer will cover your bike in all circumstances to a suitable value.

Please note the loan Garmin unit, and/or map chip, you will be provided on tour is your responsibility.  Any loss or damage to the unit will be charged to you.  

You will be required to sign a Guest Waiver / Disclaimer before commencing the tour.  You will be given the form on the first day of the tour, or you can download from our website, and have it signed and ready to give to your guides on the first day.

BIKES

BRINGING YOUR OWN BIKE  For some, there's nothing better than doing a tour on your own bicycle. Please make sure your bike has been recently professionally serviced and has the appropriate gearing for the tour.  It is your responsibility to ensure your bike is safe and roadworthy.  PuntoTours will not assume responsibility or liability for any damage or injury caused as a result of a failure by your bike or its operation.

If transporting your bike in a bike case,there will be a courier charge to transfer the case from the start to finish hotels.  Transport of soft bike cases is usually free of charge, but ultimately depends on there being sufficient space in the van. Transport of bike cases for guests who wish to leave mid-tour, will be at an additional fee.

BIKE RENTAL  If you'd rather travel without a bike, we can arrange one of our high-end hire bikes for you, subject to availability.  The hire cost varies between tours.  Bikes are fully services and set up with gearing suitable for the locations in which we tour.  By completing our BikeFit form, we can have the bike perfectly set up, ready to ride when you arrive.  If you nominate to hire a bike when booking your tour, and we do not have one available, your hire bike fee will be refunded in full.

MECHANICAL COVER  Tour leaders will carry basic spares.  Minor repairs and maintenance will be undertaken on the road by one of our mechanically trained tour guides.  Any more serious mechanical issues will be handled by one of the small, professional cycle shops along the way.  If you are bringing your own bike, parts and repair costs will be passed on to you.

TRANSPORT

ARRIVAL  Each tour will start at a designated hotel. It is each guest's responsibility to arrive at the hotel in good time to join the start of the tour, usually around 10:30/11:00am on Day 1. Depending on the start location of the tour, one group transfer may be included from the recommended arrival airport to the start hotel.  Refer to you tour details and the Getting There'N Back Again document for details.

We do recommend you arrive at least one day prior to the tour start date, especially if travelling long distances.  This allows you more recovery time and a relaxed beginning to your holiday.

DEPARTURE  It is each guest's responsibility to arrange their departure from the finish hotel, unless they choose to join the group transfer that is included in the tour. Where a transfer is not included, it is usual for a number of guests heading to the same airport or railway station to share a shuttle.  We will arrange shared transport for those that want it.  Any transfers or shuttles not included in the tour will be at your expense.

IN-TOUR  During the tour all transport is provided by PuntoTours.   PuntoTours minimise transfers so that you have a chance to get to know the smaller towns and villages we stay in.

 

 

 


  

 

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