Cancellation

YOU CANCEL

We understand that circumstances can arise that prevent you from taking your planned trip.  We strongly advise guests to take up comprehensive travel insurance as early as possible.  The cover should be such that it will cover the costs of cancelling your tour, as well as other associated travel arrangements you have made.

Cancellation and request for refund must be received in writing as soon as possible. PuntoTours will make no exceptions to our cancellation policy, irrespective of personal or external factors. This includes but is not limited to weather, personal emergencies, having to leave tour early or arriving on tour late.

It may be possible to transfer to another tour in the same year, subject to availability.  We'd love to help you fulfil your riding adventure, so contact us to discuss.

The cancellation fee and subsequent refund, if applicable, is calculated on your total tour fee.  Due to availability and advance payments required by the select hotels and restaurants PuntoTours use, the cancellation fees below apply.

MORE THAN 120 DAYS  LOSS OF DEPOSIT
120-91 DAYS  50% OF TOUR FEE
90-61 DAYS  75% OF TOUR FEE
60 DAYS OR LESS  100% OF TOUR FEE

Should you be able to find someone to take your place on the tour, your total tour fee less €150 will be refunded once the replacement person has paid their tour fee.

Note for tour bookings, that include participation events such as Granfondos or similar, and where the deposit includes the race entry fee your tour refund will be less the race entry fee which is non-refundable and non-transferable.

WE CANCEL

PuntoTours reserves the right to cancel any trip at any time prior to departure.  We will endeavour to give at least 90 days notice prior to the tour start date.

In the event we cancel, your tour fees will be refunded less an administration fee of €150.  In any case refund of any payments received constitutes full settlement.

WE POSTPONE A TOUR

In the event that a tour must be postponed for whatever reason PuntoTours reserves the right to schedule the tour to a future date.  If the new dates are not acceptable you are entitled to cancel your participation in this tour.  PuntoTours standard cancellation policy and fees apply as described under YOU CANCEL.

We strongly recommend you take up suitable travel insurance in a timely fashion to cover cancellation fees and any other costs that may arise should your trip be cancelled or postponed.

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