Cancellation

YOU CANCEL

Cancellation and request for refund must be received in writing as soon as possible. PuntoTours will make no exceptions to our cancellation policy, irrespective of personal or external factors. This includes but is not limited to weather, personal emergencies, having to leave tour early or arriving on tour late. Consider carefully your level of travel insurance to cover such eventualities.

If notice is received 90 days or more prior to tour commencement, tour payments may be transferred to another tour in the same year, subject to availability.

The cancellation fee and subsequent refund, if applicable, is calculated on the base tour fee only.  Extra costs such as single supplement or any other options are non-refundable.

MORE THAN 90 DAYS  €200
61-90 DAYS  LOSS OF DEPOSIT
31-60 DAYS  50% OF TOUR FEE
30 DAYS OR LESS  100% OF TOUR FEE

Following cancellation, if you subsequently book another tour in no more than 12 months time we will give you a 10% discount.

Note for Haute Route tour bookings that include race entry, that the deposit includes the race entry fee which is non-refundable and non-transferable once your race entry is registered.

WE CANCEL

PuntoTours reserves the right to cancel any trip at any time prior to departure.  We will endeavour to give at least 60 days notice prior to the tour start date.

We may be able to offer participation in an alternative tour but if the alternate tour is not acceptable, any payment received will be refunded. In any case refund of any payments received constitutes full settlement. 

We recommend you take suitable travel insurance in a timely fashion to cover other costs associated with your trip such as flight and railway tickets in the event your tour is cancelled.

If you book another tour in no more 12 months time we will give you a 10% discount.

PuntoTours will not assume responsibility for any company or persons who fails to provide services that have been contracted for any of our tours. Should this happen, alternative services will be sought.

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