YOU CANCEL - CANCELLATION POLICY
We understand that circumstances can arise that prevent you from taking your planned trip. It is your responsibility to take up comprehensive travel insurance as early as possible, preferably at the time of booking. The cover should be such that it will cover the costs of cancelling your tour, as well as other associated travel arrangements you have made.
Cancellation and request for refund must be received in writing as soon as possible. PuntoTours will make no exceptions to our cancellation policy, irrespective of personal or external factors. This includes but is not limited to weather, personal emergencies, having to leave tour early or arriving on tour late.
It may be possible to transfer to another tour in the same year, subject to availability. We'd love to help you fulfil your riding adventure, so contact us to discuss.
The cancellation fee and subsequent refund, if applicable, is calculated on your total tour fee. Due to availability and advance payments required by the selected hotels, restaurants and other services for group bookings, the cancellation fees below apply.
90 DAYS OR MORE INITIAL NON-REFUNDABLE DEPOSIT
89-60 DAYS 50% OF SECOND DEPOSIT
59-45 DAYS 50% OF TOTAL TOUR FEE
44 DAYS OR LESS 100% OF TOTAL TOUR FEE
Should you be able to find someone to take your place on the tour, your total tour fee less €250 will be refunded once the replacement person has paid their tour fee.
Note for tour bookings, that include participation events such as Granfondos or similar, and where the deposit includes the event entry fee your tour refund will also be less the event entry fee which is non-refundable and non-transferable.
WE CANCEL - CANCELLATION POLICY
PuntoTours reserves the right to cancel any trip at any time prior to departure. We will endeavour to give at least 90 days notice prior to the tour start date.
In the event we cancel, your tour fees will be refunded less the initial non-refundable deposit. In any case refund of any payments received constitutes full settlement.
WE POSTPONE A TOUR
In the event that a tour must be postponed for whatever reason PuntoTours reserves the right to re-schedule the tour to a future date. If the new dates are not acceptable you are entitled to cancel your participation in this tour. PuntoTours standard cancellation policy and fees apply as described under YOU CANCEL.
We strongly recommend you take up suitable travel insurance in a timely fashion to cover cancellation fees and any other costs that may arise should your trip be cancelled or postponed.